Automotive Aftersales Service Process

Start of the Workflow/Process.

Fetch existing vehicle data (VIN, Model, Last Service Date) from the Vehicle Data Model using the license plate.

Generate a new entry in the Service Orders Data Model to track the current repair session.

Create a task for the Workshop Manager to assign a mechanic to the newly created Service Job Card.

Assign a task to the Technician containing a mandatory checklist for multi-point inspection.

Update the status field in the Service Order entry once the technician accepts the task.

Retrieve available parts and quantities from the Inventory Data Model based on the required repair parts list.

Sum the cost of identified parts and labor hours to calculate the total estimated price.

Create a new entry in the Quotations Data Model containing the calculated cost and breakdown.

Send an email to the customer's registered email address with the quotation details and an approval link.

Update the Service Order entry to reflect that the customer has been notified and is reviewing the cost.

Create a task for the Parts Department if any required components are not currently in stock.

Update the Service Order status once the quotation is approved and parts are ready.

Assign a task to the Quality Supervisor to verify that all checklist items in the inspection task were completed successfully.

Update the Service Order entry once the QC check is passed.

Send an SMS notification to the customer's phone number informing them that their vehicle is ready.

Update the Service Order entry with the final actual costs and mark the service as completed.

Aggregate all completed Service Order entries for the current month to sum the total revenue.

Create a performance report based on technician task completion times and job durations.

End of the Workflow/Process.