Automotive Vehicle Delivery and Handover Process

Start of the Workflow/Process.

Fetch all information regarding the specific vehicle, customer contact details, and agreed-upon delivery date from the Sales Data Model.

Verify the current status and location of the specific VIN (Vehicle Identification Number) in the Inventory Data Model.

Assign a task to the Workshop Technician to perform a comprehensive mechanical and cosmetic check of the vehicle.

Change the vehicle status in the Inventory Data Model from 'In Preparation' to 'Ready for Delivery' upon PDI completion.

Create a new entry in the Handover Checklist Data Model linked to the specific Vehicle and Customer.

Assign a task to the Valeting Team to ensure the vehicle is cleaned and polished for presentation.

Calculate the final amount due by summing the vehicle price, registration fees, and any additional accessories or prep services.

Update the Sales Order entry with the newly calculated total delivery cost.

Send an automated email to the Customer confirming the time, location, and required documents for the handover.

Send a brief SMS reminder to the Customer 24 hours before the scheduled appointment.

Assign a task to the Sales Consultant to perform the physical vehicle walkthrough and document signing with the customer.

Update the Inventory Data Model to reflect that the vehicle has been officially handed over to the customer.

Create a new entry in the Customer Satisfaction (CSAT) Data Model to track the customer's experience.

Aggregate the number of 'Delivered' status entries in the Inventory Model for the current month to track KPIs.

Create a summary report for management showing completed handovers, average prep time, and customer satisfaction scores.

End of the Workflow/Process.