Reactive Maintenance Request Process

Start of the Workflow/Process.

An entry is created in the 'Maintenance Requests' data model containing the issue description, location, and priority.

Retrieve details from the 'Assets' data model (e.g., age, warranty status) based on the asset ID provided in the request.

Calculate a priority score by combining the 'Asset Criticality' and 'User Reported Impact' variables.

Update the status of the Maintenance Request entry to 'Triaged' or 'Assigned'.

Create a task for the Maintenance Team lead to review the new request and assign a technician.

Get entries from the 'Staff' data model filtered by 'Skillset' and 'Availability'.

Create a task for the assigned technician containing the repair instructions and checklist.

Update the 'Inventory' data model to decrease the stock count of parts used during the repair.

Aggregate the sum of all 'Part Cost' and 'Labor Cost' entries for the current month.

Send an email to the person who submitted the request informing them that their request has been assigned.

Send an SMS to the Facility Manager if the calculated severity score is above the critical threshold.

Update the Maintenance Request entry status to 'Completed'.

Generate a report summarizing all completed maintenance tasks and total downtime duration.

Delete a redundant entry if a duplicate maintenance request is detected for the same asset within a short timeframe.

End of the Workflow/Process.