Carrier Performance Monitoring & Evaluation Process

Start of the Workflow/Process.

Retrieve all active carrier profiles from the Carrier Data Model to establish the scope of evaluation.

Retrieve all shipment records associated with the carriers for the current evaluation period.

Calculate the percentage of shipments delivered on or before the promised date per carrier.

Calculate the frequency of cargo damage claims relative to total shipments handled.

Aggregate total freight spend divided by total volume to determine cost efficiency.

Apply a weighted formula combining OTD, Damage Rate, and Cost metrics into a single performance score (0-100).

Update the 'Current Score' field in the Carrier Data Model with the newly calculated index.

Generate a new record in the Performance Evaluation Data Model representing this period's audit.

Create a task for the Logistics Manager if a carrier's score falls below a predefined threshold (e.g., < 70).

Create a recurring task for the Procurement Team to review all high-performing carriers for contract renewal.

Send an automated email to the carrier's contact person detailing their recent performance gaps and required corrective actions.

Send a summary report of all carrier evaluations to the Supply Chain Director.

Create a visual report comparing all carriers side-by-side based on the aggregated metrics.

Change carrier status to 'Under Review' or 'Probation' based on the evaluation outcome.

Delete transient data entries used during the calculation phase to maintain data model hygiene.

End of the Workflow/Process.