Reverse Logistics & Returns Management Process

Start of the Workflow/Process.

Create a new entry in the 'Returns' data model when a customer initiates a return.

Retrieve the original Sales Order entry to verify items, price, and purchase date.

Calculate if the current date is within the allowed return window compared to the delivery date.

Update the Return entry status to indicate the request is awaiting inspection.

Create a task for the Warehouse Agent to inspect the physical condition of the returned item.

Fetch current stock levels for the specific SKU being returned.

Update the Return entry with notes regarding the physical condition (e.g., Damaged, Resellable, Refurbish).

Calculate the final refund amount, subtracting any applicable restocking fees or shipping costs.

Create a new entry in the 'Financial Transactions' data model for the refund processing.

Update the original Sales Order entry to reflect that a partial or full return has occurred.

Update the SKU quantity in the Inventory data model if the item is marked as 'Resellable'.

Aggregate all 'Completed' return entries to sum the total refund value for the current month.

Send an automated email to the customer confirming the refund has been processed.

Send an SMS to the logistics manager when a high-value return is flagged for arrival.

Create a periodic report summarizing return reasons, frequency, and total loss/gain.

Delete any redundant or duplicate return entries identified during the review process.

End of the Workflow/Process.