Flower Shop Website & Online Orders Checklist

Ensure seamless online flower sales! This checklist helps manage website updates, order processing, online marketing, and customer communication - boosting your shop's digital presence and maximizing online sales.

This Template was installed 2 times.

Order Intake & Processing

1 of 10

Steps for managing incoming online orders, from notification to preparation.

Order Number

Order Date

Order Time Received

Order Type (Delivery/Pickup)

Total Order Value

Payment Method

Customer Special Requests

Order Status

Website Product Updates

2 of 10

Ensuring accurate product listings, pricing, and imagery on the website.

Product Price

Product Description

Product Image 1

Product Image 2

Availability Status

Related Products

Product SKU

Payment Gateway & Security

3 of 10

Verification of payment processing and security protocols.

Last Successful Transaction ID

Last Security Audit Date

Payment Gateway Provider

SSL Certificate Status

PCI Compliance Level

Notes on Recent Security Concerns

Order Confirmation & Communication

4 of 10

Automated order confirmations and customer communication updates.

Order Confirmation Email Sent?

Confirmation Email Open Rate (Approximate)

Last Customer Follow-Up Date

Estimated Delivery Time Communicated?

Customer Specific Notes (if any)

SMS Confirmation Sent?

Reference Number (if applicable)

Inventory Synchronization

5 of 10

Real-time inventory updates between online store and shop inventory.

Quantity Adjustment - Roses

Quantity Adjustment - Lilies

Quantity Adjustment - Greenery

Synchronization Status

Last Synchronization Date

Last Synchronization Time

Synchronization Notes (if any)

Shipping & Delivery Integration

6 of 10

Verification of shipping labels, carrier communication, and tracking updates.

Number of Packages Ready for Shipping

Primary Shipping Carrier

Last Shipping Manifest Date

Cut-off Time for Same-Day Delivery Orders

Number of Pending Shipping Labels

Shipping Zones Active

Tracking Number Prefix

Customer Reviews & Feedback

7 of 10

Monitoring and responding to online reviews and customer feedback.

Review Date

Customer Review Text

Star Rating (1-5)

Review Sentiment

Internal Notes (Response/Action Taken)

Resolved?

Website Analytics & Reporting

8 of 10

Tracking website traffic, sales data, and conversion rates.

Total Website Visitors

Conversion Rate (%)

Average Order Value ($)

Bounce Rate (%)

Date of Analytics Report

Analytics Platform Used

Key Observations & Insights

SEO & Keyword Optimization

9 of 10

Maintaining and improving website search engine ranking.

Keyword Research Summary

Target Keywords (Primary)

Target Keywords (Secondary)

Meta Description Review

Image Alt Text Count (Minimum)

Mobile Friendliness Test Result

Legal Compliance & Privacy

10 of 10

Ensuring compliance with data privacy regulations and terms of service.

Last Privacy Policy Update Date

Summary of Current Privacy Policy

Data Processing Agreements in Place?

Number of Customer Data Breach Incidents (Last Year)

GDPR Compliance Status?

Privacy Policy Document (PDF)

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