Telecommunications Network Troubleshooting Checklist
Restore service faster with our Telecommunications Network Troubleshooting Checklist! Diagnose and resolve network issues efficiently, minimizing downtime and maximizing customer satisfaction. This comprehensive checklist guides technicians through each step, from initial assessment to final resolution - your lifeline for seamless communication and proactive network management.
This Template was installed 2 times.
Initial Assessment & Reporting
Gather initial information and accurately document the reported issue.
Reported Issue Summary
Detailed Description of Problem
Issue Category
Severity Level (1-5)
Date of Issue
Time of Issue
Customer Account Number
Connectivity Verification
Check physical connections, cabling, and basic network reachability.
Customer IP Address
Ping Response Time (ms)
Connection Type
Affected Services
Date of Initial Connection Issue
Time of Initial Connection Issue
Device Status & Diagnostics
Investigate individual device status (routers, switches, modems) and review diagnostic logs.
Device CPU Utilization (%)
Device Memory Utilization (%)
Device Disk Space Utilization (%)
Device Status (Online/Offline/Degraded)
Device System Logs (Last 24 Hours)
Diagnostic Report (if available)
Network Configuration Review
Examine network configuration settings for errors or misconfigurations.
Current Router Configuration (Exported)
DHCP Status
DNS Server Primary IP
DNS Server Secondary IP
NAT Enabled?
Firewall Rule Review Summary
Service-Specific Troubleshooting
Address specific issues related to internet, voice, or video services.
Service Type Affected
Download Speed (Mbps)
Upload Speed (Mbps)
Error Message (if applicable)
Detailed Description of Service Issue
Date of Service Issue
Time of Service Issue
Escalation & Remediation
Outline steps for escalating unresolved issues and implementing corrective actions.
Escalation Tier
Detailed Explanation of Issue Escalated
Estimated Time to Resolution (Hours)
Escalation Date
Escalation Time
Remediation Strategy Chosen
Documentation & Closure
Record all troubleshooting steps, findings, and resolution details for future reference and knowledge base updates.
Detailed Troubleshooting Steps Taken
Root Cause Analysis Summary
Time Spent Troubleshooting (in minutes)
Resolution Status
Resolution Date
Resolution Time
Ticket Number/Reference ID
Technician Signature
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