Food Service Restaurant Customer Satisfaction Survey Checklist
Unlock exceptional dining experiences! Our Restaurant Customer Satisfaction Survey Checklist helps you pinpoint exactly what delights (and disappoints) your guests. From ambiance to service, track key metrics and turn feedback into delicious improvements - boosting loyalty and rave reviews. Get cooking with actionable insights!
This Template was installed 2 times.
Arrival & Ambiance
Assesses the initial experience upon entering the restaurant.
Arrival Wait Time (minutes)
Ease of Finding Parking
Greeting Upon Arrival
Noise Level
Describe the Atmosphere (e.g., cozy, modern, lively)
Menu & Ordering
Evaluates the menu clarity, ordering process, and staff interaction.
How easy was it to understand the menu?
How would you rate the variety of options on the menu?
Did you have any difficulty placing your order?
If you answered 'Yes' to the previous question, please explain what difficulties you encountered.
Approximately how long did it take to place your order?
How helpful was the server in answering your questions about the menu?
Food Quality & Presentation
Focuses on the taste, temperature, and visual appeal of the dishes.
How would you rate the taste of your main course?
On a scale of 1-10 (10 being perfectly cooked), how would you rate the doneness of your steak (if applicable)?
Was your food served at the appropriate temperature?
Please describe the visual presentation of your meal (e.g., plating, garnish).
Were the ingredients fresh and of good quality?
Do you have any specific comments about the food’s flavor or ingredients?
Service Speed & Efficiency
Measures the time taken for food preparation and service delivery.
Wait Time (minutes) to be seated:
Time (minutes) taken to receive drinks:
Time (minutes) taken for food to arrive:
Was your order taken promptly?
Did the staff check on your table during the meal?
Approximate time of order placement:
Staff Friendliness & Professionalism
Gauges the courtesy, attentiveness, and knowledge of the staff.
How friendly were the staff?
How knowledgeable were the staff about the menu?
Did the staff appear attentive to your needs?
Please provide any specific comments about the staff's service:
Did the staff handle your requests efficiently?
Cleanliness & Hygiene
Assesses the overall cleanliness of the restaurant, including tables, restrooms, and kitchen areas.
Table Cleanliness Rating (1-5)
Floor Cleanliness Rating (1-5)
Restroom Condition
What areas of cleanliness need improvement?
Please provide any additional comments regarding cleanliness:
Value for Money
Determines if the customer feels they received good value for the price paid.
How satisfied were you with the portion size for the price?
On a scale of 1 to 10, how would you rate the overall value for money?
Did you feel the price was appropriate for the quality of food?
Please explain your reasoning regarding the value for money.
Compared to similar restaurants, was the price...
Overall Experience & Recommendations
Captures the customer's overall satisfaction and likelihood to return or recommend the restaurant.
Overall Satisfaction (1-10)
Would you recommend this restaurant?
What did you enjoy most about your experience?
What could we have done better?
How likely are you to return?
Email Address (optional for follow-up)
Survey Management Solution Screen Recording
Stop struggling with clunky survey tools! See how ChecklistGuro's Survey Management Solution makes creating, distributing, and analyzing surveys a breeze. Watch this screen recording to see it in action! #SurveyManagement #ChecklistGuro #BPM #ProcessAutomation #Surveys
Related Checklist Templates
Art Gallery Visitor Engagement Survey Checklist
Performing Arts Audience Feedback Survey Checklist
Cannabis Retail Customer Experience Survey Checklist
Gambling & Casino Player Satisfaction Survey Checklist
Religious Organization Congregant Feedback Survey Checklist
Tourism Destination Visitor Experience Survey Checklist
Scientific Research Data Validation Survey Checklist
Forestry Timber Harvest Sustainability Survey Checklist
Aquaculture Fish Farm Health Assessment Survey Checklist
Utilities Infrastructure Performance Survey Checklist
We can do it Together
Need help with Checklists?
Have a question? We're here to help. Please submit your inquiry, and we'll respond promptly.