Government Citizen Services Feedback Survey Checklist
Ensure citizen satisfaction and improve government services! Our Government Citizen Services Feedback Survey Checklist provides a structured way to gather valuable insights, identify areas for improvement, and build trust with the community. Download now and empower your agency to deliver exceptional public service.
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Service Access & Availability
Evaluates ease of access to services and available channels.
How did you access the service?
Approximate wait time (minutes) to access the service?
Was the information about the service easy to find?
Please describe any difficulties you experienced accessing the service.
Date you attempted to access the service.
Time you attempted to access the service.
Staff Interaction & Professionalism
Assesses the courtesy, helpfulness, and knowledge of staff members.
How courteous were the staff?
How knowledgeable were the staff?
Did the staff listen to your concerns?
Please describe any positive interactions with staff.
Please describe any negative interactions with staff.
Did the staff explain things clearly?
Process Efficiency & Clarity
Focuses on the speed, simplicity, and understanding of processes and procedures.
How easy was it to understand the steps involved in the process?
Approximately how long did the process take (in minutes)?
Were instructions clear and concise?
Please describe any delays or bottlenecks you encountered.
Did you feel rushed during the process?
Information Provided
Measures the completeness, accuracy, and clarity of information given to citizens.
Was the information easy to understand?
On a scale of 1 to 10 (1 being not at all, 10 being completely), how accurate was the information?
Please describe any parts of the information that were unclear or confusing.
Did the information address all of your questions?
What additional information would you have liked to receive?
Was the information provided in a timely manner?
Overall Satisfaction
Gauges overall citizen satisfaction with the service experience.
Overall Satisfaction (1-10)
How likely are you to recommend this service?
Please explain your overall satisfaction level.
Did the service meet your expectations?
Suggestions & Improvements
Provides an open space for citizens to offer specific suggestions for improvement.
Please describe in detail what you would change about this service.
What specific aspects of the service were confusing or difficult to understand?
Do you have any suggestions for improving communication about this service?
On a scale of 1-10 (1 being not at all, 10 being extremely), how likely are you to recommend this service to others?
Which of the following could have improved your experience? (Select all that apply)
Demographics (Optional)
Collects basic demographic information to analyze satisfaction across different groups (age, location, etc.).
Age (Years)
Gender
Preferred Language
Zip Code
How did you hear about this service?
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