Law Firm Client Intake Survey Checklist

Ensure a smooth and compliant client onboarding process. Our Law Firm Client Intake Survey Checklist streamlines data collection, reduces errors, and boosts client satisfaction-all in one easy-to-use template.

This Template was installed 3 times.

Initial Contact & Scheduling

1 of 8

Tasks related to the client's first interaction and appointment booking.

Date of Initial Contact

Time of Initial Contact

Client's Full Name

Method of Initial Contact

Phone Number (if applicable)

Date of Scheduled Consultation

Time of Scheduled Consultation

Brief Description of Matter (initial inquiry)

Conflict of Interest Check

2 of 8

Ensuring no conflicts of interest exist before proceeding.

Confirm Conflict Check Performed?

Client’s Previous Counsel?

Name of Previous Counsel (if applicable):

Details of Potential Conflict (if any):

Number of Related Cases Checked:

Conflict Review Required?

Reviewing Attorney Name:

Client Information Gathering

3 of 8

Collecting essential details about the client and their matter.

Client's Full Name

Client's Email Address

Client's Phone Number

Client's Date of Birth (YYYY-MM-DD)

Client's Address (Street Address)

Client's City

Client's State

Client's Zip Code

Briefly Describe the Legal Matter

Fee Agreement & Retainer

4 of 8

Discussing and finalizing the fee arrangement and retainer agreement.

Hourly Rate

Retainer Fee Amount

Billing Frequency

Detailed Fee Description

Retainer Start Date

Client Signature

Attorney Signature

Engagement Documents Review

5 of 8

Ensuring the client understands and signs all necessary engagement documents.

Client Signature

Date of Signature

Client Acknowledgment of Fee Agreement

Client Comments/Questions (if any)

Conflicts Check Review

Attorney Signature

Case File Creation & Management

6 of 8

Setting up the case file and ensuring proper documentation.

Case File Number

File Creation Date

Initial Case Summary

Case Type

Initial Documents (e.g., intake form)

Primary Jurisdiction (Court Location)

Assigned Attorney

Deadline for Initial Review

Initial Consultation Notes

7 of 8

Documenting key details and observations from the initial consultation.

Client's Description of Issue

Estimated Hours for Initial Review

Date of Initial Consultation

Time of Initial Consultation

Client's Communication Preference

Attorney's Initial Assessment of Case

Potential Legal Claims Identified

Next Steps Discussed

Compliance & Regulatory Checks

8 of 8

Verifying compliance with relevant regulations and legal requirements.

Date of Client Identification Verification

Client Identification Method Used

ID Number (if applicable)

Anti-Money Laundering (AML) Screening Conducted?

AML Screening Date (if conducted)

AML Screening Results/Notes

Conflict of Interest Database Searched?

Conflict of Interest Database Search Notes

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