Logistics Transportation Performance Survey Checklist
Ensure smooth deliveries and happy clients! Our Logistics Transportation Performance Survey Checklist helps you pinpoint bottlenecks, measure efficiency, and boost overall satisfaction. Get actionable insights to optimize routes, improve carrier relationships, and streamline your supply chain. Download now & drive better results!
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Shipping Speed & Reliability
Assessments related to delivery times and consistent service.
Estimated Delivery Time (Days)
Actual Delivery Time (Days)
Was the delivery on time?
Delivery Condition Upon Arrival
Describe any delays or issues encountered.
Scheduled Delivery Date
Actual Delivery Date
Vehicle Condition & Maintenance
Evaluates the quality and upkeep of transportation vehicles.
Odometer Reading
Engine Hours (if applicable)
Vehicle Condition (Overall)
Damaged Areas (Select all that apply)
Detailed Description of Any Damage
Last Maintenance Date
Photos of Vehicle Condition (Optional)
Driver Performance & Safety
Focuses on driver conduct, adherence to safety protocols, and professional behavior.
Hours Driven (Last Shift)
Fatigue Level (Self-Assessment)
Adherence to Speed Limits
Safety Protocol Adherence (Select all that apply)
Describe any near misses or incidents during the last shift.
Use of Mobile Devices while Driving
Route Optimization & Efficiency
Examines the planning and effectiveness of transportation routes.
Average Route Distance (miles)
Average Travel Time (minutes)
Fuel Consumption (gallons per mile)
Route Planning Software Used?
Factors Considered in Route Planning (select all that apply)
Number of Stops per Route (average)
Dynamic Rerouting Implemented?
Cargo Handling & Security
Focuses on the secure and careful management of goods during transport.
Cargo Weight (kg)
Cargo Type
Security Measures Employed
Date of Inspection
Time of Inspection
Observations/Comments Regarding Cargo Security
Upload Photos/Documentation (if applicable)
Communication & Tracking
Evaluates the clarity and accessibility of information regarding shipment status.
Was shipment tracking information readily available?
How often did you check tracking updates (approximate)?
Date of the last tracking update check:
Time of last tracking update check:
Were updates provided in a timely manner?
Please describe your experience with shipment tracking communication:
Was the tracking information clear and understandable?
Customer Service & Support
Assesses responsiveness and helpfulness of customer service interactions.
Rating: How would you rate your overall experience with our support team?
Support Channel Used:
Describe your issue/request.
Please provide details about your interaction with the support team.
Was the support representative knowledgeable?
Was the issue resolved to your satisfaction?
What could we have done better?
Cost-Effectiveness & Pricing
Analysis of transportation costs relative to service quality.
Average Shipping Cost per Unit
Fuel Costs (per shipment)
Labor Costs (per shipment)
Maintenance Costs (per vehicle, monthly)
Pricing Model (e.g., Flat Rate, Variable)
Are pricing structures transparent to clients?
Client Satisfaction Score (related to pricing)
Regulatory Compliance & Documentation
Verification of adherence to relevant regulations and proper documentation.
Last Compliance Audit Date
Relevant Regulations (Select all that apply)
Other Regulations (If selected above)
Copy of Transportation Permits
Vehicle Inspection Report Frequency (in days)
Driver Qualification File Status
Equipment & Technology
Evaluation of the functionality and effectiveness of equipment and technology used.
GPS Tracking System Accuracy (meters)
Condition of Telematics System
Software Functionality Tested
Last Software Update Date
Notes on Equipment/Technology Performance
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