Automotive Service Department Workflow

Start of the Workflow/Process.

Create a new entry in the Service Orders data model when a customer arrives.

Update the status of the vehicle entry (e.g., 'In Workshop', 'Testing', 'Ready for Pickup') in the Data Model.

Create a task assigned to a mechanic to perform the physical inspection/repair.

Retrieve previous service entries from the Data Model linked to the customer's ID.

Create a new entry in the Parts Inventory/Request data model when parts are identified as needed.

Execute a formula summing Labor Costs and Parts Costs to determine the total service price.

Create a task for the Workshop Supervisor to verify the repair meets safety standards.

Update the inventory count in the Parts Data Model after a part is assigned to a service order.

Send an email to the customer's email address informing them their vehicle is now being serviced.

Send an SMS to the customer's phone number when the service status is updated to 'Ready for Pickup'.

Aggregate the 'Total Price' property of all completed Service Order entries for the current date.

Get entries from the Staff Data Model to check for technicians not assigned to active tasks.

Create an administrative task for the service advisor to finalize billing and payment.

Create a report based on completed tasks to analyze average repair turnaround time.

Delete a duplicate or incorrectly entered service request from the Data Model.

End of the Workflow/Process.