Hotel Front Desk Check-In and Check-Out Process

Start of the Workflow/Process.

Fetch existing reservation details from the Reservations Data Model using the guest's name or confirmation number.

Update the Room Data Model to change the status from 'Dirty' or 'Available' to 'Occupied' upon check-in completion.

Create a new entry in the Stay Session Data Model to track the duration of the current guest's stay.

Create a task for the Housekeeping team to perform a room inspection after the guest checks out.

Execute a formula adding the room rate multiplied by the number of nights, plus any pre-authorized taxes.

Aggregate all incident reports linked to a specific room to check for any unresolved issues before check-in.

Send a welcome email to the guest's email address containing Wi-Fi details and breakfast hours.

Send an SMS to the guest's phone number notifying them that their room is ready.

Update the Guest Data Model with updated contact information or loyalty points earned during the stay.

Create a new entry in the Billing Data Model containing all charges incurred during the stay.

Retrieve the current nightly rate from the Room Type Data Model.

Create a task for the Maintenance department if a room issue was reported during check-out.

Delete the temporary credit card authorization entry once the final payment is processed.

Create a daily report summarizing total check-ins, check-outs, and current occupancy levels.

Calculate the final amount due by subtracting the initial deposit from the total stay cost.

End of the Workflow/Process.