Hotel Parking and Valet Service Management Process

Start of the Workflow/Process.

Fetch information about the guest's vehicle (make, model, license plate) from the Parking Reservation data model.

Create a new entry in the Parking Log data model when a vehicle arrives at the valet station.

Create a task for an available valet driver to retrieve the vehicle from the drop-off point.

Update the status of the Parking Session entry to 'Parked' once the vehicle is secured in the garage.

Get entry from the Guest Profile data model to check for VIP or Loyalty program membership.

Send an email to the guest confirming their vehicle is safely parked and providing instructions.

Create a task for the valet to perform a visual damage inspection upon arrival.

Update the Parking Session entry with any pre-existing damage notes recorded during inspection.

Fetch current pricing/rate rules from the Parking Rates data model based on duration.

Calculate the total cost based on (Time Duration * Hourly Rate) plus any additional service fees.

Create a task for the valet team when a guest requests their car via the app or front desk.

Update the Parking Session entry status to indicate the car is being fetched from the garage.

Send an SMS to the guest's phone number notifying them that their vehicle is ready at the valet stand.

Get the preferred payment method entry associated with the guest's room folio.

Update the Parking Session entry to 'Completed' and record the final checkout time.

Aggregate the 'Total Fee' property from all completed Parking Session entries for the current day.

Create a report summarizing total cars parked, average turnaround time, and total revenue for the shift.

Delete old/archived parking session entries from the active view to maintain system performance.

End of the Workflow/Process.