Hotel Lost and Found Management Process

Start of the Workflow/Process.

Create a new entry in the 'Lost and Found Items' data model with details like item description, location found, and date.

Update the status of the item entry to 'In Storage' once the item has been processed by staff.

Create a task for the Housekeeping Supervisor to physically place the item in the secure locker.

Retrieve guest information from the 'Guest Stay' data model based on the room number where the item was found.

Calculate the date when the item should be disposed of (Date Found + 90 days).

Update the 'Lost and Found Items' entry with the calculated retention expiry date.

Get the email address associated with the guest from the retrieved guest record.

Send an email to the guest informing them that an item has been found in their room.

Create a task for the Front Desk Agent to verify the guest's identity when they respond to the email.

Create an entry in the 'Claims' data model when a guest initiates a return request.

Update the status of the original 'Lost and Found Item' entry to 'Claimed' once verification is complete.

Update the item entry status to 'Returned' once the shipping or pickup is confirmed.

Aggregate the total count of items found this month to monitor trends.

Generate a report summarizing found items, claimed items, and pending disposal for management review.

Delete entries from the 'Lost and Found Items' data model after they have been officially disposed of and logged.

End of the Workflow/Process.