ChecklistGuro Hotel Pre-Arrival Guest Communication Workflow
Elevate your guest experience and boost direct bookings with our Hotel Pre-Arrival Guest Communication Workflow. Streamline automated check-in instructions, personalized welcome messages, and upselling opportunities to build anticipation and ensure a seamless, five-star arrival journey.
This Template was installed 1 times.
Start
Start of the Workflow/Process.
1. Fetch Guest Reservation Data
Retrieve the guest's booking details, including arrival date, room type, and contact information from the Reservation Data Model.
2. Fetch Guest Preferences
Retrieve any stored preferences or special requests associated with the guest profile.
3. Calculate Days Until Arrival
Calculate the difference between the current date and the check-in date to determine which communication stage the guest is in.
4. Update Reservation Status
Update the reservation entry to 'Pre-Arrival Communication Sent' to track workflow progress.
5. Assign Room Inspection Task
Create a task for the Housekeeping team to ensure the specific room type is prepared according to the guest's preferences.
6. Assign Concierge Preparation Task
Create a task for the Concierge to arrange any pre-requested amenities or transport services.
7. Send Confirmation & Upsell Email
Send an automated email to the guest confirming their details and offering room upgrades or dining reservations.
8. Send Arrival Reminder SMS
Send a short text message 24 hours before arrival with the hotel address and check-in instructions.
9. Create Pre-Arrival Task Log
Create a new entry in the Communication Log data model to record the timestamp and content of the sent messages.
10. Calculate Total Pre-Arrival Requests
Aggregate the number of special requests from all recent guest entries to help management assess workload.
11. Update Guest Profile Notes
Update the guest's permanent profile with any new preferences identified during the pre-arrival communication.
12. Generate Pre-Arrival Efficiency Report
Generate a report summarizing the success rate of upselling and the completion of pre-arrival tasks.
End
End of the Workflow/Process.
Start of the Workflow/Process.
Retrieve the guest's booking details, including arrival date, room type, and contact information from the Reservation Data Model.
Retrieve any stored preferences or special requests associated with the guest profile.
Calculate the difference between the current date and the check-in date to determine which communication stage the guest is in.
Update the reservation entry to 'Pre-Arrival Communication Sent' to track workflow progress.
Create a task for the Housekeeping team to ensure the specific room type is prepared according to the guest's preferences.
Create a task for the Concierge to arrange any pre-requested amenities or transport services.
Send an automated email to the guest confirming their details and offering room upgrades or dining reservations.
Send a short text message 24 hours before arrival with the hotel address and check-in instructions.
Create a new entry in the Communication Log data model to record the timestamp and content of the sent messages.
Aggregate the number of special requests from all recent guest entries to help management assess workload.
Update the guest's permanent profile with any new preferences identified during the pre-arrival communication.
Generate a report summarizing the success rate of upselling and the completion of pre-arrival tasks.
End of the Workflow/Process.
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