E-commerce Order Fulfillment Process

Streamline your supply chain with our comprehensive E-commerce Order Fulfillment Process. Master every step of the inventory lifecycle-from real-time order processing and automated picking/packing to seamless shipping and returns management-to reduce overhead, eliminate shipping errors, and deliver a flawless customer experience.

Start
1. Retrieve New Order
2. Check Inventory Levels
3. Calculate Total Order Value
4. Update Order Status to 'Processing'
5. Assign Picking Task
6. Get Picking Checklist
7. Assign Packing Task
8. Update Inventory Stock
9. Create Shipping Label
10. Calculate Shipping Cost
11. Update Order with Tracking Info
12. Send Shipment Notification
13. Dispatch Carrier Pickup
14. Update Order Status to 'Shipped'
15. Daily Fulfillment Summary
16. Generate Daily Performance Report
17. Notify Management of Daily Stats
End

Start of the Workflow/Process.

Fetch the latest order entry from the Orders Data Model to initiate the fulfillment process.

Retrieve product entries from the Inventory Data Model to verify stock availability for the ordered items.

Sum the price of all items in the order plus shipping fees and applicable taxes.

Update the status field of the specific Order entry to 'Processing' to signal it is being handled.

Create a task for the Warehouse Staff to locate and pick the items from the warehouse shelves.

Retrieve the specific items and quantities required for the warehouse staff to execute the pick.

Create a task for the Packaging Department once items have been picked.

Decrement the quantity of the purchased items in the Inventory Data Model.

Create a new entry in the Shipping Label Data Model containing destination and weight details.

Calculate the shipping fee based on the package weight and destination zone.

Update the Order entry with the newly generated tracking number and carrier information.

Send an automated email to the customer's email address containing the tracking number and order summary.

Create a task for the Logistics Coordinator to schedule a pickup with the selected courier.

Update the Order entry status to 'Shipped' once the carrier has collected the package.

Aggregate all orders completed today to calculate the total daily revenue and order count.

Create a report from the daily aggregated data to be sent to the Operations Manager.

Send an email to the management team with the daily fulfillment performance report.

End of the Workflow/Process.

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