Auto Repair Shop Recall Management Checklist Template
Stay compliant and protect your business! This Auto Repair Shop Recall Management Checklist Template ensures you never miss a critical safety recall, keeping your customers and reputation safe. Streamline your recall process, track vehicles, and document actions-all in one easy-to-use checklist.
This Template was installed 5 times.
Recall Notification & Verification
Document receipt and verification of recall notices from manufacturers.
Notification Received Date
Manufacturer Recall Notification Details
Notification Method
Scan of Recall Notice
Recall Status Verified?
Verification Notes (if status is 'No' or 'Pending')
Vehicle Identification
Identify vehicles affected by the recall within the shop's inventory and customer records.
Vehicle Identification Number (VIN)
Vehicle Mileage
Vehicle Make
Vehicle Model
Date Vehicle Entered Shop
Notes on Vehicle Condition (upon entry)
Customer Contact & Scheduling
Contact affected customers to inform them of the recall and schedule appointments for repair.
Contact Method
Call Attempts
Contact Date
Contact Time
Contact Notes
Appointment Scheduled Date
Appointment Scheduled Time
Appointment Status
Repair Procedure Review
Review and understand the manufacturer’s repair procedures and technical service bulletins (TSBs).
Review Manufacturer's TSB/Repair Bulletin
Note Specific Instructions & Cautions
Repair Bulletin Version Confirmed?
TSB/Bulletin Revision Number
Date of Review
Technician Signature (Review Confirmation)
Parts Procurement
Order and receive necessary parts from the manufacturer or authorized supplier.
Quantity Ordered
Supplier
Part Number
Supplier Contact Person
Order Date
Purchase Order Number
Estimated Delivery Date
Repair Execution
Perform the recall repair according to manufacturer specifications.
Detailed Repair Procedure Followed
Technician Hours Spent
Mileage at Time of Repair
Photos/Videos of Repair (if applicable)
Repair Outcome
Date of Repair Completion
Time of Repair Completion
Documentation & Record Keeping
Thoroughly document all steps taken, parts used, and technician time spent on the recall repair. Include VIN, mileage, and repair details.
Recall Claim Number
Vehicle Mileage at Repair
Repair Completion Date
Repair Start Time
Technician Notes/Observations
Repair Order Scan
Technician Signature
Parts Used (Select all that apply)
Manufacturer Reporting
Report completion of the recall repair to the manufacturer as required by their procedures.
Recall Claim Number
Report Submission Date
Reporting Method
Summary of Repair Details (for documentation)
Supporting Documentation (e.g., repair order copy)
Total Labor Hours Reported
Customer Notification & Explanation
Inform the customer that the recall repair has been completed and explain the work performed. Provide documentation.
Explanation of Recall and Repair
Mileage at Time of Repair
Repair Completion Date
Repair Start Time
Customer Understanding of Repair
Copy of Repair Order/Invoice (Optional)
Warranty Tracking & Follow-Up
Track warranty coverage and follow up with the manufacturer or customer if any issues arise post-repair.
Warranty Expiration Date
Mileage at Warranty Start
Notes on Warranty Claim Status
Warranty Claim Status
Claim Amount (if applicable)
Supporting Documentation (Invoices, Photos)
Date of Warranty Submission
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