Automotive Recall Campaign Management Checklist
Ensure a swift and compliant automotive recall process. This checklist streamlines campaign management, from notification to repair, minimizing risk and maximizing customer satisfaction. Stay organized and meet regulatory requirements with our Automotive Recall Campaign Management Checklist.
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Recall Identification & Notification
Initial steps for identifying and receiving the recall notification from the manufacturer.
Recall Notification Date
Recall Notification Summary
Recall Severity Level
Manufacturer Contact Person
Manufacturer Contact Phone Number
Copy of Recall Notification Document
Vehicle Identification & Inventory
Locating and identifying affected vehicles within your inventory.
Vehicle Identification Number (VIN)
Year of Manufacture
Make
Model
Current Mileage
Date of Vehicle Acquisition
Affected Vehicle Types (if applicable)
Customer Notification & Communication
Informing customers who own affected vehicles and outlining recall procedures.
Recall Notification Letter Draft
Notification Method
Number of Letters Sent
Number of Emails Sent
Date of First Notification
Call Script for Phone Notifications
Customer Communication Channels Tracked
Service Scheduling & Workflow
Managing service scheduling and assigning recall repairs to qualified technicians.
Vehicle Identification Number (VIN)
Technician Assignment
Scheduled Appointment Date
Scheduled Appointment Time
Estimated Repair Duration (Hours)
Recall Campaign Status
Customer Contact Name
Repair Execution & Documentation
Performing the necessary repairs and meticulously documenting all work completed.
Vehicle Mileage at Repair
Technician Notes & Observations
Parts Replaced (Select all that apply)
Repair Completion Date
Repair Start Time
Technician Signature
Supporting Photos/Documents (if applicable)
Parts Management & Procurement
Securing the required parts for the recall repairs, including ordering and tracking.
Part Quantity Required
Part Source (OEM, Aftermarket, etc.)
Order Date
Order Notes/Special Instructions
Order Cost
Shipping Method
Expected Delivery Date
Compliance & Reporting
Ensuring compliance with manufacturer guidelines and reporting progress to relevant authorities.
Recall Campaign Start Date
Total Affected Vehicles Identified
Vehicles Repaired to Date
Recall Campaign Status
Notes on Compliance or Deviations
Supporting Documentation
Reporting Authority
Last Reporting Date
Record Keeping & Archiving
Maintaining accurate records of recall activities for auditing and future reference.
Recall Campaign Start Date
Recall Campaign End Date
Total Vehicles Affected (Initial Estimate)
Vehicles Repaired to Date
Notes on Recall Campaign Progress & Challenges
Scanned Recall Notification Document
Recall Campaign Status
Service Manager Signature (Confirmation of Completion)
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