Debt Collection Case Management Checklist Template
Streamline your debt recovery process! This Debt Collection Case Management Checklist Template ensures no detail is missed, from initial contact to final resolution. Reduce errors, improve compliance, and boost recovery rates - download now!
This Template was installed 4 times.
Initial Assessment & Intake
Tasks related to the initial contact with the debtor and gathering essential information.
Debtor's Name
Debtor's Contact Information (Phone, Email, Address)
Account Number
Date of Initial Contact
Method of Initial Contact (Phone, Email, Letter)
Summary of Initial Discussion
Account Verification & Validation
Steps to verify the debt’s legitimacy and accuracy.
Account Number
Original Creditor Name
Date of Original Debt
Debt Type
Description of Goods/Services
Original Debt Amount
Supporting Documentation (Contract, Invoice)
Validation Status
Communication & Negotiation
Activities involving contacting the debtor and attempting to negotiate a payment plan.
First Contact Date
Communication Method (e.g., Phone, Email, Letter)
Number of Calls/Emails Sent
Summary of Initial Conversation/Correspondence
Debtor Response (e.g., Cooperative, Unresponsive, Disputing)
Negotiation Details (Payment Plan, Settlement Offer)
Negotiation Outcome
Next Communication Date (if applicable)
Legal Review & Compliance
Tasks related to ensuring adherence to relevant laws and regulations regarding debt collection practices.
Date of Initial Legal Review
Applicable State Law Compliance
Federal Regulations Applied
Summary of Legal Review Findings
Supporting Legal Documentation
Review Status
Payment Plan Management
Monitoring and managing payment arrangements with the debtor.
Payment Plan Start Date
Monthly Payment Amount
Next Payment Due Date
Principal Balance Remaining
Payment Plan Status
Last Payment Received Date
Total Amount Paid to Date
Collection Actions & Escalation
Steps taken when payment is not received, including potential legal action.
Date of First Demand Letter Sent
Demand Letter Method
Date of Second Demand Letter Sent
Second Demand Letter Method
Number of Missed Payments Following Demand Letters
Legal Action Initiated?
Date Legal Action Commenced (If Applicable)
Notes Regarding Escalation Actions & Results
Documentation & Record Keeping
Maintaining accurate and complete records of all interactions and actions.
Initial Contact Notes
Date of First Communication
Time of First Communication
Summary of Negotiation Discussions
Supporting Documentation (e.g., Contracts, Statements)
Payment Amount Received (if any)
Date Payment Received (if any)
Communication Method
Account Resolution & Closure
Final steps to resolve the debt and close the case.
Debt Resolution Date
Final Payment Amount Received
Resolution Notes (Brief Summary)
Resolution Type
Collector Signature
Case Closure Code
Reporting & Analysis
Generating reports and analyzing data to improve collection efficiency.
Total Debt Collected (USD)
Average Time to Resolution (Days)
Collection Rate (%)
Number of Accounts Resolved
Collection Strategy Effectiveness
Report Generation Date
Summary of Key Findings and Trends
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Case Management Screen Recording
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