Flower Shop Employee Training Checklist
Ensure your floral team is blooming with success! This Flower Shop Employee Training Checklist covers everything from flower care & design to customer service & POS operations. Streamline onboarding, maintain consistent quality, and boost your flower shop's performance with our easy-to-use checklist template.
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Onboarding & Shop Introduction
Covers shop layout, team introductions, policies, and initial paperwork.
Welcome Message & Shop Overview
Employee Name
Start Date
Position/Role
Review of Employee Handbook (Initial Acknowledgment)
Key Contact Person (Manager/Mentor)
Shop Layout Familiarization (Confirm Location Visited)
Flower Handling & Care
Includes proper receiving, hydrating, storage, and handling techniques for various flower types.
Receiving Instructions - Supplier Specific
Flower Count Upon Delivery
Flower Condition Upon Arrival (Overall)
Specific Flower Damage (Check all that apply)
Delivery Date
Delivery Time
Hydration Solution Used (Brand & Mix)
Water Temperature (°F)
Design & Arrangement Basics
Fundamentals of floral design, color theory, and arrangement styles.
Explain the principles of floral design (balance, proportion, rhythm, harmony).
Select all that apply: What are the basic color theory concepts?
What is the recommended ratio of greenery to focal flowers in a small arrangement?
Choose the most appropriate container for a modern, minimalist design:
Describe how to create a spiral arrangement technique.
Which stem trimming technique maximizes water uptake?
Point of Sale (POS) System
Training on the shop's POS system, including order entry, payment processing, and customer interactions.
Login Credentials (Username/Password)
Employee ID
Payment Types Accepted (Select All)
Procedure for Processing Credit Card Payments
Procedure for Handling Cash Transactions
Discount Application Procedures (Select One)
Return/Exchange Policy Details
Sales Tax Rate
Order Fulfillment & Delivery
Processes for fulfilling orders, preparing deliveries, and ensuring customer satisfaction.
Order Number
Delivery Date
Delivery Time Window Start
Delivery Time Window End
Delivery Method
Delivery Instructions (e.g., Gate Code, Apartment Number)
Delivery Address
Special Handling Required?
Total Items
Customer Service & Communication
Techniques for providing excellent customer service and handling inquiries effectively.
Greeting Protocol - Describe the standard greeting used when customers enter the shop.
Handling Complaints - Select the correct procedure for escalating customer complaints.
Active Listening Techniques - List techniques for actively listening to customer requests.
Communication Channels - Which channels are employees authorized to use for customer communication?
Dealing with Difficult Customers - Briefly describe strategies for handling difficult or frustrated customers.
Order Clarification - Select the proper response when an order requires clarification.
Safety Procedures
Covers shop safety protocols, including handling sharp tools, chemicals, and emergency procedures.
Emergency Contact Information Review
Potential Hazards Identified (Check all that apply)
Location of First Aid Kit
Location of Fire Extinguisher(s)
Date of Last Fire Extinguisher Inspection
Date of Last Safety Training Review
Employee Signature Acknowledging Safety Procedures
Product Knowledge (Seasonal)
Focuses on understanding current seasonal flowers, plants, and related products.
Current Seasonal Flowers (Check all that apply)
Brief Description of Key Seasonal Flower Characteristics (e.g., Rose – Fragrance, Durability)
Typical Vase Life (Days) – Rose (example)
Peak Season Start Date – Sunflower (example)
Common Color Variations – Peony (Select one)
Upload a Reference Image of a Current Seasonal Arrangement (Optional)
Loss Prevention & Security
Training on preventing theft, handling cash safely, and maintaining shop security.
Employee ID Number
Review of Shop Security Protocols (Summary)
Starting Cash Drawer Amount
Ending Cash Drawer Amount
Suspicious Activity Reported?
Details of Suspicious Activity (if applicable)
Date of Last Security System Check
Employee Signature - Acknowledgment of Security Training
Wrap-Up & Assessment
Review of key concepts, Q&A session, and assessment of employee understanding.
Training Completion Score (out of 100)
Areas for Improvement (Identified by Trainer)
Employee Comments/Questions
Overall Training Effectiveness (Employee Perspective)
Date of Assessment
Time of Assessment
Employee Signature
Trainer Signature
Flower Shop Management Solution Screen Recording
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