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New Tenant Onboarding Checklist for Property Management

Streamline tenant transitions! Our New Tenant Onboarding Checklist ensures a smooth, compliant, and welcoming experience for new residents, saving property managers time and boosting tenant satisfaction. Includes essential tasks from lease signing to move-in day and beyond.

This Template was installed 1 times.

Pre-Move-In Preparation

1 of 7

Tasks to complete before the tenant moves in, ensuring the property is ready.

Scheduled Cleaning Completion Date

Notes on Property Condition (Pre-Cleaning)

HVAC Filter Replacement?

Smoke Detector Testing Complete?

Number of Keys to Prepare

Pre-Move-In Photos

Pest Control Treatment Scheduled?

Lease Agreement & Paperwork

2 of 7

Verification of signed lease documents and collection of necessary paperwork.

Tenant Signature on Lease Agreement

Copy of Signed Lease Agreement

Lease Type

Lease Start Date

Security Deposit Amount

Addendums Signed?

Tenant Full Name

Property Access & Keys

3 of 7

Distribution of keys, security codes, and instructions for property access.

Key Handover Date

Key Holder Name (if applicable)

Lockbox Code (if applicable)

Key Delivery Method

Number of Keys Provided

Key Types Provided

Key Receipt Acknowledgement (Tenant)

Utilities & Services

4 of 7

Confirmation of utility transfers and setting up necessary services.

Utility Provider - Electricity

Account Number - Electricity

Utility Provider - Water

Account Number - Water

Utility Provider - Gas (if applicable)

Account Number - Gas (if applicable)

Utility Transfer Date

Welcome & Property Orientation

5 of 7

Providing a welcome package and familiarizing the tenant with the property's features and rules.

Welcome Letter/Message

Provided Orientation Materials (Check all that apply)

Brief Property Walkthrough Notes

Explanation of HVAC System

Scheduled Follow-Up Date

Orientation Start Time

Emergency Contact Information

6 of 7

Providing essential emergency contact details and procedures.

Police Department Phone Number

Fire Department Phone Number

Ambulance Phone Number

Property Manager Contact Name

Property Manager Phone Number

Maintenance Contact Name

Maintenance Contact Phone Number

Emergency Procedures Summary

Follow-Up & Feedback

7 of 7

Checking in with the tenant post-move-in to address any concerns and gather feedback.

Follow-Up Date (1 Week Post Move-In)

Tenant Satisfied with Move-In?

Tenant Comments/Concerns

Property Condition Score (1-5)

Were all promised repairs completed?

Notes on Follow-Up Actions

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