Technology User Experience (UX) Survey Checklist
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This Template was installed 4 times.
Onboarding & Initial Setup
Assesses the user's experience during the initial setup and onboarding process.
Time to complete initial setup (minutes)
Ease of understanding setup instructions
Describe any difficulties encountered during setup.
Were you able to successfully connect to external services?
Date of initial setup
Navigation & Information Architecture
Evaluates the ease of finding information and navigating the system.
How easy was it to find the information you needed?
How logical did you find the website/application's organization?
Approximately how many clicks did it take to reach your desired destination?
Were you able to easily understand the terminology used?
Please describe any difficulties you encountered while navigating the system.
Did you feel lost or confused at any point?
Core Feature Usage
Focuses on the usability and effectiveness of the primary features.
How often do you use Feature A per week?
How easy was it to complete Task B?
Describe your experience using Feature C.
Which of the following aspects of Feature D do you find most valuable? (Select all that apply)
How would you rate the clarity of the instructions for Feature E?
Design & Aesthetics
Gathers feedback on the visual appeal and overall design.
Overall visual appeal?
Color scheme effectiveness?
Rate the clarity of visual hierarchy (1-10, 10 being most clear)
Which of the following visual elements did you find most distracting? (Select all that apply)
Please describe what you like most about the design.
Please describe what you dislike most about the design.
Accessibility & Inclusivity
Examines the experience for users with disabilities and diverse needs.
Do you use any assistive technologies (e.g., screen reader, magnifier)?
What is your preferred font size?
How clear are the labels and instructions?
Which of the following accessibility features would improve your experience? (Select all that apply)
Please describe any specific accessibility challenges you encountered.
How easy is it to navigate using only the keyboard?
Performance & Reliability
Addresses speed, stability, and overall system performance.
Page Load Time (seconds)
Average Response Time (seconds)
Frequency of Errors/Crashes
Describe any performance-related issues encountered
Stability During Peak Usage
Number of Concurrent Users Supported (observed)
Help & Support Resources
Evaluates the availability and usefulness of support documentation and resources.
Was the help documentation easy to find?
How helpful was the available documentation?
Please describe your experience with the online help center (if used).
Did you contact support directly?
(If yes) Briefly describe your interaction with the support team.
(If contacted support) How would you rate the support team's response time (1-10, 1 being slowest, 10 being fastest)?
Did the support team resolve your issue?
What improvements would you suggest for the help & support resources?
Overall Satisfaction & Recommendations
Captures overall satisfaction and encourages suggestions for improvement.
Overall Satisfaction (1-10, 1=Very Dissatisfied, 10=Very Satisfied)
How likely are you to recommend this technology to a colleague?
What did you like most about your experience?
What could we do to improve your experience?
Which feature did you find most valuable?
Please select all that apply: Which areas of the technology could be improved?
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