Auto Repair Shop Vehicle Return Checklist Template

Ensure every vehicle leaves your shop happy & compliant! This Vehicle Return Checklist streamlines your final steps, from quality checks to customer communication, minimizing errors and maximizing satisfaction. Get it now & boost your shop's reputation!

This Template was installed 3 times.

Vehicle Condition & Inspection

1 of 10

Verify the vehicle's physical condition post-repair.

Existing Vehicle Damage Notes (Pre-Repair)

New Vehicle Damage Notes (Post-Repair)

Odometer Reading (Post-Repair)

Tire Condition Notes (Post-Repair)

Windshield Condition

Pre-Repair Photos (if applicable)

Post-Repair Photos (if applicable)

Repairs Completed & Documentation

2 of 10

Confirm all listed repairs were executed and properly documented.

Detailed Description of Repairs Performed

Repair Order Status

Total Labor Hours

Supporting Photos (Before/After)

Date of Repair Completion

Notes Regarding Rework or Adjustments

Warranty Coverage Applied

Parts Replacement & Return

3 of 10

Ensure all replaced parts are accounted for and returned appropriately.

Original Parts Returned?

Upload Photo of Returned Parts (Optional)

Core Charge Applied (if applicable)

Notes on Part Returns (e.g., core requirements, damaged parts)

Part Return Method

Tracking Number (if shipped)

Customer Communication & Explanation

4 of 10

Document communication regarding repairs, costs, and warranty information.

Summary of Repairs Explained to Customer

Total Labor Hours Explained

Total Parts Cost Explained

Warranty Information Provided?

Customer Questions?

Notes on Customer Concerns/Questions

Customer Signature Acknowledging Explanation

Final Vehicle Systems Check

5 of 10

Perform a quick check of key vehicle systems (lights, wipers, etc.).

Lights (Headlights, Taillights, Brake Lights)

Wipers (Front & Rear)

Odometer Reading (Confirm)

Horn Function

Power Windows (All)

Technician Signature - Systems Check

Vehicle Cleanliness & Detail

6 of 10

Check the vehicle's interior and exterior cleanliness.

Interior Vacuum Rating (1-5)

Exterior Wash Rating (1-5)

Tire Shine Applied?

Dashboard Wipe Down?

Notes on Cleanliness Issues (if any)

Payment & Paperwork

7 of 10

Verify payment received and necessary paperwork finalized.

Invoice Total

Amount Paid

Balance Due

Payment Method

Transaction ID (if applicable)

Payment Date

Customer Signature

Notes/Comments (e.g., payment plan details)

Key & Security

8 of 10

Ensure the customer receives the correct key and vehicle security measures are confirmed.

Key Type

Key Functionality Check

Alarm System Status (if applicable)

Security System Notes

VIN Verification

Customer Acknowledgement & Signature

9 of 10

Obtain customer acknowledgement of repairs and satisfaction.

Summary of Repairs Performed (for Customer Review)

Explanation of Warranty Information

Customer Satisfaction Level

Customer Signature

Date of Acknowledgment

Time of Acknowledgment

Shop Checklist Completion

10 of 10

Technician/Shop Manager confirmation of checklist completion.

Technician Signature

Completion Date

Completion Time

Technician Initials

Check Digit/Verification Code

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