Auto Repair Shop Warranty Claim Checklist Template
Simplify warranty claim processing! Our Auto Repair Shop Warranty Claim Checklist Template ensures accuracy, compliance, and faster reimbursements. Reduce errors, improve efficiency, and maximize profits - download yours today!
This Template was installed 3 times.
Vehicle & Customer Information
Gather all relevant details about the vehicle and the customer making the claim.
Vehicle Year
Vehicle Make
Vehicle Model
Vehicle VIN
Customer Name
Customer Phone Number
Date of Purchase (Vehicle)
Warranty Coverage Verification
Confirm the specific components and labor covered by the warranty.
Warranty Type
Coverage Period
Mileage Covered
Warranty Start Date
Warranty Expiration Date
Specific Components Covered (Read Warranty Document)
Parts Coverage
Notes on Coverage Limitations
Failure Diagnosis & Documentation
Thoroughly diagnose the failure and document all findings with photos and detailed notes.
Detailed Description of Failure
Possible Failure Causes (Select all that apply)
Mileage at Time of Failure
Date of Failure Observation
Photo/Video Evidence of Failure (Optional)
Diagnostic Procedure Steps Taken
Suspected Root Cause (Based on Diagnostics)
Repair Procedures & Parts Used
Record all repair procedures followed and the specific parts used, noting if original equipment manufacturer (OEM) parts were used.
Detailed Repair Procedure Description
Repair Techniques Utilized
Quantity of Part Used
Part Number(s) Used
Part Source
Photos of Failed Part(s)
Notes on Parts Used or Repair Adjustments
Warranty Claim Form Completion
Complete all required fields on the warranty claim form accurately and legibly.
Claim Number
Warranty Type
Date of Original Purchase
Date of Repair
Detailed Description of Failure
Mileage at Time of Failure
Reason for Claim Rejection/Approval
Shop Manager Signature
Supporting Documentation
Collect and attach all necessary supporting documents, such as repair orders, invoices, and photographs.
Original Repair Order
Invoice with Parts List
Photos of Failed Component (Before Repair)
Mileage at Time of Failure
Date of Original Repair
Type of Warranty (e.g., Limited, Full)
Submission & Tracking
Submit the warranty claim and track its status until resolution.
Submission Date
Claim Submission Tracking Number (if applicable)
Submission Method
Days Since Submission
Expected Response Date
Notes on Submission (e.g., contact person, any issues encountered)
Resolution & Customer Communication
Document the resolution of the claim and communicate effectively with the customer.
Claim Status
Resolution Notes (Internal)
Customer Communication Summary
Resolution Date
Communication Time
Customer Satisfaction
Technician Signature
Claim Reference Number (From Warranty Provider)
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